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Now Hiring - RN Client Success Manager in Odenton, MD

RN Client Success Manager in Odenton, MD

The Key Online
Base Salary $70K - $105K
Total Comp: NA
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Qualifications Years In Sales
Industry: Professional Services
Benefits: yes
Customer Size: all
Car Allowance: no
Sales Cycle: Short
Travel: none
Years Selling in Industry:
Education:
They Sell
To Whom
Location: Odenton, MD
2.9
For nearly 20 years, TheKey (formerly Home Care Assistance) has helped clients achieve successful long-term aging at home with comprehensive, concierge-based care. Ensuring the dignity, safety, and independence of its clients, TheKey is committed to changing how the world lives and ages at home. Employee-teams get the training, resources, and support they need to deliver an exceptional care experience for clients and their families. Founded in Silicon Valley, TheKey has grown from a single location to service coverage throughout North America enabling clients to live life on their own terms, in their own homes. View our
video
to learn more about TheKey.

Job Summary / Purpose:
The RN Client Success Manager is responsible for ensuring that TheKey delivers a quality care experience to our clients and that the client care plans for each client are continuously kept up to date by in-person or virtual reassessment and reports. This may include physical, emotional and social well-being for our clients, often creating life enriching opportunities and allowing as much independence as possible to be retained. The Client Success Manager is responsible to ensure we are the provider of choice. This position should partner with community resources and referral partners, always ensuring our reputation of quality care is maintained. The Client Success Manager is also integral to ensuring smooth operations and client satisfaction, supporting long-term retention of cases, and working in partnership with colleagues in the immediate team environment and in the larger community.

Essential Duties and Responsibilities:
  • Understanding the new client including proactively identifying areas of interest, reaching out immediately after the client has been assigned to you and calendaring a first meeting and, having a collaborative relationship with clients and family members.
  • Conducting in- person client re-assessments and quality assurance visits that include but are not limited to a view of Home safety assessments, the client’s daily routines, the client’s preferences and needs. The assessment includes the informal and formal support systems and caregiving needs.
  • Continuously ensuring a good experience for our clients by building rapport to create engagement and being highly visible to the client and the client's support systems.
  • After receiving the assignment, ensuring that ClearCare is up to date with all relevant information.
  • Making regular home visits, reassessments as needed and when there is a change of condition, provide updates to the care plan and communication to the team. This will include recommendation of the ideal caregiver for the client needs and noting specialized training of caregivers as needed, quality assurance visits and regular review of care notes.
  • Caregiver introductions to client and families
  • Reviewing of the client rates as the care progresses
  • Ensuring that all state regulations are considered and compliance with visits and documentation is met.
  • Looking for cross-referral opportunities and other means of increasing business from existing clients.
  • Providing extra support for new client cases, including home visits during the first caregiver schedule and within the first two weeks of service, to ensure complete client satisfaction.
  • Communicating effectively with team members to ensure the best possible match of caregivers to client needs, the accuracy of client billing, long- term care insurance communication or education
  • Supporting ongoing client retention through hands-on attention, client appreciation initiatives and relationships with the clients and their families.
  • Implementing TheKey operating model and following all company guidelines and applicable state regulations.
  • Exercising and applying home care knowledge, business goals and care management goals that meets state home care regulations.
  • Additional duties as assigned.
Required Skills, Education and Certifications:
  • Bachelor’s Degree in gerontology, health care, social work or related profession from an accredited university preferred
  • 5 years’ experience in health care, elder care, social work or related industry preferred
  • RN license required
  • Excellent customer service and conflict resolution skills
  • Computer proficiency and ability to document timely and accurately notes in system related to client visits
  • Current driver’s license and proof of insurance

Physical Requirements:
  • Ability to travel approximately up to 30% of the time
  • Ability to lift and carry up to 15-20 pounds
  • Ability to sit, stand and walk for prolonged period of time throughout the work day
  • Ability to use standard office equipment such as personal computer, laptop, telephone, photocopy machine, etc.
The information contained here is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. Reasonable accommodations may be made to assist qualified disabled persons to perform the essential functions of the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

Benefits for full time employees
  • Medical/Dental/Vision Insurance
  • Life Insurance
  • Health Savings Account
  • Flexible Spending Account
  • 401(k) Matching
  • Employee Assistance Program
  • Flexible PTO Plan
  • Pet Insurance
TheKey is an equal opportunity employer. TheKey prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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The Key Online
Company Size
1 to 50 Employees
Founded
They Sell
To Whom
Website
www.thekeyonline.com
Revenue
Unknown / Non-Applicable

The Key Online is currently hiring for 20 sales positions
The Key Online has openings in: MD, FL, WA, CA, TX, NJ, IN, UT, OH, NE, & MO
The average salary at The Key Online is:

20 Yes (amount not posted)

The Key Online
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The Key Online

The Key Online is currently hiring for 20 sales positions
The Key Online has openings in: MD, FL, WA, CA, TX, NJ, IN, UT, OH, NE, & MO
The average salary at The Key Online is:

20 Yes (amount not posted)